COVID-19 Response

Aberdeen Cyrenians would like to reassure our service users, volunteers, supporters and partners that we are closely monitoring the Coronavirus (COVID-19) situation and adhering to the guidance issued from the Scottish Government and Health Protection Scotland.

We have now launched AC2U to deliver emergency supplies to those in need.

Protecting those who are vulnerable in our society, and our staff and volunteers, is a key concern of our organisation. In response to new guidelines being given, we will be making further changes to our services from Wednesday 5th March 2020.

AC2U: Support package deliveries during Covid-19

Practical assistance delivering food, toiletries, baby items and clothing for those experiencing hardship.

Contact us through AC2U to let us know what you need or free phone 0808 1964422

Assertive Housing Support Service

  • Staff will continue working with their current caseloads, offering support remotely as well as face-to-face appointments implementing social distancing measures
  • Daily telephone contact will be made with all service users to ensure that we identify any issues with social isolation and provide appropriate support
  • We will continue to log information regarding service users' physical and emotional wellbeing, and respond to developments where appropriate
  • Where service users are asked to self-isolate by health professionals, we will still be offering remote support.

Direct Access Service (including Street Alternatives)

  • Support to anyone who is homeless, threatened with homelessness, or experiencing hardship, will be offered by telephone, email or in the community in emergency situations where assistance is required for important appointments or meetings.
  • Those who present for support at Summer Street hub will only be seen in emergency circumstances.
  • Our Street Alternatives Service continues to be CLOSED.
  • Music Group, and other social activities, continue to be suspended until further notice.

Domestic Abuse Support and Accommodation Project and Violence Against Women Project

  • Women’s Group and Music Group continues to be suspended until further notice
  • Staff will work with their current caseloads to ensure continued safety and wellbeing, providing support by telephones as well as emergency face-to-face appointments implementing social distancing measures
  • Service users will be contacted by staff each day to ensure that we identify any issues with social isolation and provide appropriate support
  • We will continue to monitor and log developments in service users’ physical and emotional health, and offer support where needed
  • Any service users self-isolating will be offered remote care.
  • Anyone needing access to food, baby items, sanitary or hygiene products will be referred to AC2U for supply deliveries where appropriate.

Housing First Aberdeen/shire

  • Staff will continue working with their current caseloads by offering remote support, and face-to-face visits following national guidance.
  • Daily telephone contact will be made with all service users to ensure that we identify any issues with social isolation and provide appropriate support
  • We will continue to log information regarding service users' physical and emotional wellbeing, and respond to developments where appropriate
  • Where service users are asked to self-isolate by health professionals, we will continue offering remote support.

Justice Support Service

  • Staff will be working as normal with their current caseloads, following advice from Scottish Government and following guidance in relation to social distancing
  • Daily telephone contact will be made with all service users to ensure that we identify any issues with social isolation and provide appropriate support
  • We will continue to log information regarding service users’ physical and mental health, and monitor changes to this
  • Where service users are asked to self-isolate by health professionals, we will be offering remote support.

Wernham House

  • Visitors to Wernham House are now restricted
  • Non-essential visitors will not be permitted to enter the building
  • We will support service users to self-isolate if required, and will ensure that advice in relation to residential services, particularly in relation to service users with underlying health conditions, is fully adhered to.

Strength for Tomorrow

  • Strength for Tomorrow is now open and accepting referrals.
  • Support will initially be provided by telephone or video call
  • If any service users are in need of food, baby items, sanitary or hygiene products they will be directed to AC2U where appropriate.

Aberdeen Cyrenians have taken these measures to safeguard our vital services and, due to the continued rapid escalation of COVID-19, will be reviewing these measures daily. We will continue to protect vulnerable people as much as possible, and offer the highest level of support and care we can during these changed times.

Aberdeen Cyrenians will endeavour to respond to the challenges presented by COVID-19 and adapt our services where possible to provide support to those who are vulnerable and isolated within our community and who need our help.