Advice, Information and Support - Resettlement

The Resettlement Service provides housing support, advice, information and practical tenancy set-up support to those who have experienced homelessness.

About the service

Working alongside local authority services the Resettlement service provides support to individuals who are making the transition from temporary to settled permanent accommodation.

By addressing the root causes of homelessness and providing person-centred support the service aims to break the cycle of repeat homelessness and help individuals to progress towards a more stable and settled future.

Who we help

The service is for people aged 16 and over who are in need of practical tenancy set-up and support in sustaining a permanent tenancy.

How we help

Each person referred to this service is allocated a Resettlement Worker who will work alongside them on a 1 to 1 basis to achieve the goals agreed during their assessment process.

Support can involve:

  • Advice and information
  • Advocating on the service user’s behalf
  • Support in developing practical skills
  • Setting up of utilities
  • Accessing furniture and decorating materials
  • Applying for grants and financial assistance relevant to individual needs
  • Budgeting and debt advice
  • Managing correspondence and mail
  • Managing and applying for benefits
  • Appealing unsuccessful benefit decisions
  • Support to attend appointments with other professionals
  • Referrals to other agencies for specialised and ongoing support
  • Emotional support.

How to access the service

Referrals should be made via relevant Aberdeen City Council services. Please call us for guidance if you are unsure whether the service is suitable for an individual.

Once a referral has been received a Resettlement Worker will be allocated to the individual and contact them for an initial meeting to explain the service and the support available. An action plan will then be created during the assessment process.