Frequently Asked Questions
Want to find out more information on donations, opening hours and current appeals? The answers to these and more can be found below:
Services
Direct Access (including emergency food provision, crisis support and digital inclusion.)
Open 9am-5pm Monday to Thursday and 10am-4pm Fridays
Food provision: Mondays 10am-3pm, Tuesdays 1pm-4pm, Wednesdays 10am-3pm, Thursdays CLOSED, Fridays 10am-3pm
Community Services - RISE, Justice Support Service , Settled Housing Support
Open 9am-5pm Monday to Thursday and 10am-4pm Fridays
Ending Violence Abuse Aberdeen, Ending Violence Abuse Aberdeen inclusive & Strength for Tomorrow
Open 9am-5pm Monday to Thursday and 10am-4pm Fridays
Care Choices
Open 365 days a year
Wernham House
Open 24/7, 365 days a year
Donations
Are you accepting donations?
Yes! We are accepting donations Monday - Friday between 10am - 3pm at our new donation point. Please click here to find out more.
Where can I drop off my donations?
You can drop off your donations at our new warehouse which is located at Unit 1 Union Glen, Aberdeen, AB11 6ER. A time slot needs to be booked to ensure we can safely accept your donation.
Google maps link: https://maps.app.goo.gl/vtwnKcaBoUXwprWh8
What days and times can I drop off my donations?
Donations can be accepted on Monday - Friday between 10am - 3pm.
You must book a time slot to drop off your donation so that we can keep everyone safe. You can book your slot here.
What donations do you need?
Information on our priority items and items we can and can’t accept can be found here.
Do you accept second-hand items?
We are able to accept second-hand clothing as this can be used all year round.* Underwear must be new. Items which are stained or showing signs of excessive wear and tear cannot be accepted. We are also happy to accept clothing with company logos on as long as the company are aware our service users will be wearing the branded items.
Toiletries should be new and unopened and for any other household goods we kindly ask that you contact us first to ensure these can be accepted.
* Please note we are currently only accepting priority clothing items such as jackets and new underwear.
Do you accept furniture?
We are currently unable to accept furniture and other large appliances. If you are looking to donate these types of items, we recommend trying Instant Neighbour or the British Heart Foundation. If we ever require these items we will be sure to let you know through our website and social media channels!